Quality audit

Do you want to find out why your customers are turning to your competitors, improve your customer service to increase satisfaction ratings and gain market share?

Quality control is an operation designed to assess the conformity of a product or service with pre-established specifications or requirements. The Indicia Group helps you with your quality audit procedures, verifies the application of standards and helps you to detect malfunctions in your structure in order to provide customised solutions. In collaboration with you we define strict specifications.

Examples of investigations

Our services are designed and adapted to your needs and objectives:

• “Mystery shopper” visits (sales outlets, restaurants, supermarkets, telephone switchboards, after-sales service, etc.)
• Collection procedures, mystery shopping
• Security audit, configuration reports, agent infiltration, etc.
• Visits and information on competition, benchmarking